ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35 locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit

PURPOSE

Obtains blood specimens from patients of all ages (newborn, children, adult, and geriatric) using venipuncture and capillary collection methods. Processes orders and specimens by following laboratory policies and procedures. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Collects laboratory specimens from patients of all ages, including patients with infectious diseases.
• Processes laboratory orders and specimens according to protocol.
• Demonstrates appropriate telephone etiquette.
• Utilizes computer information systems
• Adheres to organization and governmental standards, rules and regulations.
• Performs clerical duties
• Promotes professional customer service.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

OTHER DUTIES AND RESPONSIBILITIES

• Prioritizes workload to efficiently provide Providers with information necessary.
• Performs specimen collection according to requirements and standard operating procedure.
• Demonstrates knowledge of safety collection devices and follows universal precautions.
• Adheres to patient confidentiality policy.
• Initiates assistance to co-workers and customers as needed.
• Complies with laboratory ordering and billing compliance.
• Assists with training new employees/students.
• Maintains inventory of laboratory supplies and assists with storage.
• Maintains cleanliness of laboratory.
• Reports complaints/problems to supervisor or person in charge.
• May be required to flex to other clinics.
• Performs waived testing and resulting with supervisory discretion.
• Check laboratory appointment schedule daily for orders.
• Responsible for ensuring draw area is restocked and sharps containers/biohazard trash containers are emptied.
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Education: High school diploma or GED equivalent. Phlebotomy class preferred.

Experience: Either completion of phlebotomy class or at least one year of phlebotomy experience required.

Knowledge, Skills and Abilities

• Knowledge of/familiarity with laboratory environment.
• Knowledge of/familiarity with medical terminology.
• Excellent customer service skills.
• Excellent communication, interpersonal & problem solving skills.
• Ability to work in a team environment.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Certificate/License

• Phlebotomy certification preferred.

Schedule: Saturdays 8:00-12:00pm

Obtains blood specimens from patients of all ages (newborn, children, adult, and geriatric) using venipuncture and capillary collection methods. Processes orders and specimens by following laboratory policies and procedures. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. ESSENTIAL FUNCTIONS Collects laboratory specimens from patients of all ages, including patients with infectious diseases. Processes laboratory orders and specimens according to protocol. Demonstrates appropriate telephone etiquette. Utilizes computer information systems Adheres to organization and governmental standards, rules and regulations. Performs clerical duties Promotes professional customer service. Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. Regular and dependable attendance. Follows the core competencies set forth by the Company, which are available for review on CM - Sweb. Works holiday shift(s) as required by Company policy. OTHER DUTIES AND RESPONSIBILITIES Prioritizes workload to efficiently provide Providers with information necessary. Performs specimen collection according to requirements and standard operating procedure. Demonstrates knowledge of safety collection devices and follows universal precautions. Adheres to patient confidentiality policy. Initiates assistance to co-workers and customers as needed. Complies with laboratory ordering and billing compliance. Assists with training new employees/students. Maintains inventory of laboratory supplies and assists with storage. Maintains cleanliness of laboratory. Reports complaints/problems to supervisor or person in charge. May be required to flex to other clinics. Performs waived testing and resulting with supervisory discretion. Check laboratory appointment schedule daily for orders. Responsible for ensuring draw area is restocked and sharps containers/biohazard trash containers are emptied. Performs other duties as assigned. QUALIFICATIONS Education and Experience Education: High school diploma or GED equivalent. Phlebotomy class preferred. Experience: Either completion of phlebotomy class or at least one year of phlebotomy experience required. Knowledge, Skills and Abilities Knowledge of/familiarity with laboratory environment. Knowledge of/familiarity with medical terminology. Excellent customer service skills. Excellent communication, interpersonal & problem solving skills. Ability to work in a team environment. Ability to engage others, listen and adapt response to meet others' needs. Ability to align own actions with those of other team members committed to common goals. Excellent computer and keyboarding skills, including familiarity with Windows. Excellent verbal and written communication skills. Ability to manage competing priorities. Ability to perform job duties in a professional manner at all times. Ability to understand, recall, and communicate, factual information. Ability to understand, recall, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to apply common sense in performing job. Certificate/ License Phlebotomy certification preferred. Schedule: Saturdays 8:00-12:00 pm

search terms: Phlebotomist+Customer Service