Responsibilities Job Summary: As a FOH Lead, you'll ensure front of house Partners provide positive and memorable service while taking guest orders, preparing drinks, delivering food, and maintaining cleanliness. You'll perform supervisory responsibilities in the absence of the Manager, directing Partners during your shift, and training / developing Partners. Key Responsibilities & Essential Functions: - Store Lead Operations / Training: Provides work direction; directly supervises Partners; serves as conduit of communication for management Trains Partners on customer service, compliance, food safety, sanitation, equipment operation, etc. Works with manager at peak times; performs closing responsibilities when needed; may serve as backup to Manager Assists in inventory control and purchasing duties, and in technical areas, as needed Performs front of house service duties, as needed - Customer Service / Sales: Provides superior customer service; promotes a safe environment for all guests through responsible serving; answers customer questions; assists with menu / beverage selections, including alcoholic beverages Provides detailed information of menu items and specials, and beer and wine Addresses complaints; resolves problems for guests / Partners in a way that builds strong relationships Merchandises products effectively; uses suggestive selling techniques to meet customer needs and build department sales Performs front of house Partner duties frequently Performs back of house duties proficiently, as needed, including food preparation, plating, and ingredient ordering - Compliance / Food Safety / Sanitation: Ensures compliance with TABC regulations Ensures compliance with department and Store standard operating procedures Ensures logs are completed for area of responsibility (e.g., temp / 86 logs) Ensures cleanliness / sanitation of sales floor, display cases, prep areas, and equipment The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: Experience in restaurant leadership - Required Experience in an H-E-B Restaurant - Preferred Experience in restaurant Point of Sale (POS) systems - Preferred Knowledge/Skills/Abilities: Basic culinary knowledge - Required Understanding of nutrition values and ingredients - Preferred Expert communication, interpersonal, and customer service skills - Required Strong reading, writing, and math skills - Required Strong computer skills (MS Office, internet) - Required Organization and planning skills - Required Ability to lead a restaurant function, and other Partners - Required Ability to handle guest feedback and resolve problems effectively - Required Ability to maintain a smile, even when balancing multiple priorities - Required Education: Licenses/Certifications: Completion of Alcohol Seller Training / Cash Handling training Upon Hire - Required Physical Demands & Working Conditions: Function in a fast-paced, retail environment Work extended hours and / or rotating schedules Safely maneuver around moving mechanical parts Constantly reach at waist, grasp Frequently be exposed to fumes or airborne particles, and toxic or caustic materials Frequently stand, walk Frequently be exposed to wet and cold conditions Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction Occasionally be exposed to heat, ambient temperatures, and loud noise Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs. While there may be exceptions, the measurements noted are generally defined asConstantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 8/1/2019

FOH Lead, you'll ensure front of house Partners provide positive and memorable service while taking guest orders, preparing drinks, delivering food, and maintaining cleanliness. You'll perform supervisory responsibilities in the absence of the Manager, directing Partners during your shift, and training / developing Partners. Key Responsibilities & Essential Functions: - Store Lead Operations / Training: Provides work direction; directly supervises Partners; serves as conduit of communication for management Trains Partners on customer service, compliance, food safety, sanitation, equipment operation, etc. Works with manager at peak times; performs closing responsibilities when needed; may serve as backup to Manager Assists in inventory control and purchasing duties, and in technical areas, as needed Performs front of house service duties, as needed - Customer Service / Sales: Provides superior customer service; promotes a safe environment for all guests through responsible serving; answers customer questions; assists with menu / beverage selections, including alcoholic beverages Provides detailed information of menu items and specials, and beer and wine Addresses complaints; resolves problems for guests / Partners in a way that builds strong relationships Merchandises products effectively; uses suggestive selling techniques to meet customer needs and build department sales Performs front of house Partner duties frequently Performs back of house duties proficiently, as needed, including food preparation, plating, and ingredient ordering - Compliance / Food Safety / Sanitation: Ensures compliance with TABC regulations Ensures compliance with department and Store standard operating procedures Ensures logs are completed for area of responsibility (e.g., temp / 86 logs) Ensures cleanliness / sanitation of sales floor, display cases, prep areas, and equipment The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: Experience in restaurant leadership - Required Experience in an H-E-B Restaurant - Preferred Experience in restaurant Point of Sale (POS) systems - Preferred Knowledge/ Skills/ Abilities: Basic culinary knowledge - Required Understanding of nutrition values and ingredients - Preferred Expert communication, interpersonal, and customer service skills - Required Strong reading, writing, and math skills - Required Strong computer skills (MS Office, internet) - Required Organization and planning skills - Required Ability to lead a restaurant function, and other Partners - Required Ability to handle guest feedback and resolve problems effectively - Required Ability to maintain a smile, even when balancing multiple priorities - Required Education: Licenses/ Certifications: Completion of Alcohol Seller Training / Cash Handling training Upon Hire - Required Physical Demands & Working Conditions: Function in a fast-paced, retail environment Work extended hours and / or rotating schedules Safely maneuver around moving mechanical parts Constantly reach at waist, grasp Frequently be exposed to fumes or airborne particles, and toxic or caustic materials Frequently stand, walk Frequently be exposed to wet and cold conditions Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction Occasionally be exposed to heat, ambient temperatures, and loud noise Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs.

search terms: Lead+Customer Service