Serve as the primary point of contact for incoming patients and families to an assigned Texas Tech Physicians of El Paso ambulatory clinic. Greet all internal and external guests and visitors in a timely, courteous and professional manner. Assist patients and families with all aspects of the check-in/check-out process. Interview patients and/or families for the purposes of obtaining demographic, financial and insurance information. Update changes accordingly to ensure accurate patient records. Ensure the financial integrity of patient services through insurance verification and collection of copays/deductibles. Process billing information in a correct and timely manner. Provide assistance to patients concerning (including but not limited to): the completion of required forms; understanding insurance coverage; and explaining available payment options. Schedule new and follow-up appointments on behalf of the patient. May occasionally register walk-in patients for Primary Care facilities. Help coordinate patient flow as directed. Provide appropriate notification of issues that may result in service delays or denials. Handle add-ons, reschedules, and cancellations appropriately and as per department protocol. Perform administrative tasks as needed/assigned (including but not limited to): answer phones, receive/deliver messages, triage calls, and scan documents. Maintain the reception and waiting areas for assigned ambulatory clinic. Ensure the confidentiality of all patients, applications, records, and information received. May be required to provide cross-coverage for various Texas Tech Physicians of El Paso clinics across locations (Alberta, Transmountain, NE Clinic, Kenworthy, etc.) to ensure operational and staffing needs are met. Remains current with all licensure, certifications and mandatory compliances and trainings required of this position. Adhere to all policies, procedures and practices (Regents Rules, TTUS, HSECEP OPs, etc.). Personally, and consistently, demonstrate, display and act in accordance with Texas Tech Health El Paso’s Values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Serve as a Value's leader while actively promoting and encouraging staff across the institution. Serve as a Value's ambassador while actively promoting and encouraging staff across the institution. Perform all other duties as assigned. Contribute to the TTUHSC El Paso patient experience by performing a variety of customer service duties in an outpatient clinical setting. No direct patient care required. Customer service in a healthcare setting. Previous experience interacting with patients. Knowledge of basic medical terminology. Experience with Electronic Medical Records (EMR) Systems. Bilingual in Spanish. High school diploma or GED. Excellent communication (written and verbal) and interpersonal skills.

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