Patient Services Coordinator - Transition Post Anesthesia Care Unit
Houston, TX
Updated: June 16
Patient Services Coordinator (PSC) – Transition Post-Anesthesia Care Unit (TPACU)
Shift Structure: Combination of 12-hour and 8-hour shifts
Work Schedule (Fixed)
- Wednesday: 18:45 – 07:15 (12-hour shift)
- Saturday: 18:45 – 07:15 (12-hour shift)
- Thursday: 22:45 – 07:15 (8-hour shift)
- Friday: 22:45 – 07:15 (8-hour shift)
WHY JOIN OUR TEAM
The TPACU department fosters a culture of collaboration and teamwork, where every member contributes to a supportive and positive work environment. While the workload can be demanding, the camaraderie and mutual assistance among staff make even the toughest days manageable and rewarding. If you are looking for a department where your contributions are valued and your professional growth is supported, this is the place for you.
POSITION SUMMARY
The Patient Services Coordinator (PSC) is an essential member of the TPACU team, ensuring smooth operations in a fast-paced, dynamic environment. This role provides administrative support, facilitates communication, and ensures an exceptional experience for both patients and staff.
KEY RESPONSIBILITIES
- Greet patients upon arrival and proactively identify visitors in the waiting area.
- Provide clear information and directions to patients, family members, visitors, and staff.
- Monitor and replenish supplies as needed, including coffee service.
- Communicate patient status updates and movement to visitors, as appropriate.
- Maintain a clean and welcoming waiting area; coordinate with Housekeeping as needed.
- Answer incoming calls and relay messages to patients and family members.
- Escort visitors to the recovery area during designated visiting hours.
- Perform additional duties as assigned.
IDEAL CANDIDATE
- Professional, team-oriented, and committed to providing excellent patient service.
- Highly organized with strong time-management and multitasking abilities.
- Reliable, adaptable, and detail-oriented in a fast-paced healthcare environment.
- Excellent interpersonal and communication skills with the ability to build positive patient and team relationships.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Previous Patient Services Coordinator experience preferred.
- Ability to work on the fixed schedule listed below.
WORK SCHEDULE
Shift Structure: Combination of 12-hour and 8-hour shifts
Fixed Schedule:
- Wednesday: 18:45 – 07:15 (12-hour shift)
- Saturday: 18:45 – 07:15 (12-hour shift)
- Thursday: 22:45 – 07:15 (8-hour shift)
- Friday: 22:45 – 07:15 (8-hour shift)
EDUCATION
- Required: High School Diploma or Equivalent
- Preferred: Associate's degree
WORK EXPERIENCE
- Required: 3 years Relevant work experience
- Preferred: Health care experience in a hospital setting
- Additional education may be substituted for required experience on a one-to-one basis.
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.
Additional Information
The Patient Services Coordinator (PSC) is an essential member of the TPACU team, ensuring smooth operations in a fast-paced, dynamic environment. This role provides administrative support, facilitates communication, and ensures an exceptional experience for both patients and staff. KEY RESPONSIBILITIES - Greet patients upon arrival and proactively identify visitors in the waiting area. Provide clear information and directions to patients, family members, visitors, and staff. Monitor and replenish supplies as needed, including coffee service. Communicate patient status updates and movement to visitors, as appropriate. Maintain a clean and welcoming waiting area; coordinate with Housekeeping as needed. Answer incoming calls and relay messages to patients and family members. Escort visitors to the recovery area during designated visiting hours. Perform additional duties as assigned. IDEAL CANDIDATE - Professional, team-oriented, and committed to providing excellent patient service. Highly organized with strong time-management and multitasking abilities. Reliable, adaptable, and detail-oriented in a fast-paced healthcare environment. Excellent interpersonal and communication skills with the ability to build positive patient and team relationships. Proficient in Microsoft Office (Word, Excel, Outlook). Previous Patient Services Coordinator experience preferred. Ability to work on the fixed schedule listed below. WORK SCHEDULE - Shift Structure: Combination of 12-hour and 8-hour shifts Fixed Schedule: Wednesday: 18:45 – 07:15 (12-hour shift)Saturday: 18:45 – 07:15 (12-hour shift)Thursday: 22:45 – 07:15 (8-hour shift)Friday: 22:45 – 07:15 (8-hour shift) EDUCATION - Required: High School Diploma or Equivalent. Preferred: Associate's degree WORK EXPERIENCE - Required: 3 years Relevant work experience Preferred: Health care experience in a hospital setting. Additional education may be substituted for required experience on a one-to-one basis. OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
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