This role is responsible for designing, managing, and continuously improving a comprehensive global employee listening strategy that drives actionable insights and measurable impact across the organization. This position requires ongoing stakeholder management, coordination with third-party vendors, and a balance of strategic thinking and hands-on execution, including program administration, data analysis, and stakeholder consultation. This role requires strategic utilization of confidential organizational data in alignment with business priorities related to forecasting programmatic needs, identifying and reducing attrition risks, improving employee engagement, and experience.

This role also provides operational oversight and strategic planning for a distributed network of listening program ambassadors who gather real-time employee and external sentiment, synthesize insights, and influence senior and executive decision-making to sustain, protect, and evolve organizational culture in alignment with business strategy and market dynamics.

The role serves as a trusted advisor to business leaders and HR partners, ensuring employee voice is systematically captured, analyzed, and translated into meaningful actions that enhance engagement, inclusion, and overall employee experience across global functions.

The Employee Experience Manager will demonstrate and apply a comprehensive understanding of listening theory and survey deployment, analysis, and interpretation. The Employee Experience Manager will also develop a deep understanding of the business to identify thematic opportunities for individual and enterprise improvement based on listening outcomes. This role will seek employee experience insights with a strong analytical mindset.

Roles & Responsibilities

Global Employee Listening Implementation and Analysis

• Maintain business support service quality and alignment through a holistic, global employee listening strategy that aligns with organizational priorities and workforce needs.
• Design and govern an integrated listening ecosystem, including:
  • Annual engagement surveys and lifecycle listening
  • Exit surveys and offboarding insights
  • Feedback from performance and development conversations
  • Ad hoc and targeted listening initiatives
  • Employee Experience Improvement strategies
• Ensure listening mechanisms are inclusive, culturally responsive, and scalable across geographies and functions.

Program Management & Administration

• Own the end-to-end strategic improvement and execution of listening programs.
• Manage survey platforms/tools and ensure data integrity, governance, and compliance.
• Coordinate timelines, communications, and logistics for global rollouts.
• Provide hands-on administrative support and troubleshoot issues.

Special Culture Programs Management:

• Align program efforts with organizational priorities, culture objectives, and business strategy.
• Provide training, tools, and coaching to enable effective listening, trust-building, and feedback capture.
• Foster engagement, accountability, and a strong sense of purpose within the ambassador community.
• Leverage ambassador insights to support organizational change and transformation efforts.
• Help leaders understand human impact and adapt strategies accordingly.
• Ensure culture remains adaptive, inclusive, and aligned with expectations.
• Ensure closed-loop feedback so employees see visible action and impact.

Data Analysis & Insight Generation

• Analyze quantitative and qualitative data to identify trends, risks, and opportunities.
• Integrate insights across multiple listening channels to provide a holistic view of employee sentiment.
• Partner with vendors and internal HRMS teams to develop dashboards, reports, and executive summaries tailored to various stakeholder groups.
• Apply storytelling techniques to translate data into actionable recommendations.

Stakeholder Engagement & Consulting

• Partner with senior leaders, HR Business Partners, and functional stakeholders to interpret insights and co-create action plans.
• Provide consultative guidance on improving employee engagement, culture, and experience based on data findings.
• Facilitate discussions, workshops, and readouts to drive understanding and accountability.
• Build strong relationships across global teams to ensure alignment and adoption of listening initiatives.

Action Planning & Impact Measurement

• Track and assess the effectiveness of action plans and interventions.
• Establish success metrics and KPIs for employee listening initiatives.
• Continuously refine programs based on outcomes, feedback, and evolving business needs.

Governance & Continuous Improvement

• Establish governance frameworks for employee listening, ensuring consistency and best practices globally.
• Monitor external trends and benchmark practices to enhance listening strategies.
• Drive continuous improvement through experimentation and feedback loops.
• Ensure compliance with data privacy regulations and ethical handling of employee feedback.

Min. Qualifications

• Bachelor’s degree required.
• 10 years of progressive experience in Human Resources or Talent management roles.
• Proficient in Microsoft Office products, and skilled with MS Excel.
• English Fluency

Preferred Qualifications

• Education within psychology, training, human resource management, operational excellence, or a related field would be preferred.
• Advanced degree in related field preferred.
• Experience utilizing assessment tool for needs assessment, manager and employee development, selection, team effectiveness, employee engagement preferred.
• Additional language preferred
• PHR or SPHR Certification preferred
• Experience in the chemical, petrochemical or oil and gas industry (Change to manufacturing)
• Prior SAP experience