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The Control Room Shift Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Supports Initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
• Plans, conducts and manages a broad range of systems and application testing deliverables for IT projects.
• Obtains detailed specification from business users and development to ascertain specific output information requirements.
• Works with other teams to develop integrated methodologies for testing end-to-end transactions in order to ensure that IT Testing is delivering a quality product to users in an established timeframe.
• Analyzes and communicates test results to project teams; recommends appropriate course of action.
• Provides accurate and precise estimates for assigned task duration and work effort, along with confidence level, and foreseeable dependencies.
• Monitors projects on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project deadlines.
• Has impact on IT testing by influencing decisions through advice, counsel or facilitating services to others.
• Acts as advisor and mentor for junior members of the team. Resolves a variety of complex issues through evaluative judgment and analytical thought.
• Exhibits comprehensive knowledge of several areas within IT testing and has a good understanding of the industry.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in Business Analysis or Systems Analysis
• Ability to effectively use complex analytical, interpretive and problem solving techniques
• Requires communication and diplomacy skills to guide, influence and convince others.
• Ability to organize/manage multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment

Education:

• Bachelor’s/University degree, Master’s degree preferred

This role is for an experienced engineer to working in the Control room to provide Shift Lead service. Key responsibilities include to:
Oversee Work Breakdown Structure (WBSW execution for multiple events during a shift.
Solve problems and keep project plans on track.
Communicate status in Control Room checkpoint calls.
Ensure accuracy and completeness of task activities in Control Room handoff calls.

Technology

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Technology Quality

Full time

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Irving Texas United States

$114,720.00 - $172,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Please see the requirements listed above.

For complementary skills, please see above and/or contact the recruiter.

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May 11, 2026

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Supports Initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach. Plans, conducts and manages a broad range of systems and application testing deliverables for IT projects. Obtains detailed specification from business users and development to ascertain specific output information requirements. Works with other teams to develop integrated methodologies for testing end-to-end transactions in order to ensure that IT Testing is delivering a quality product to users in an established timeframe. Analyzes and communicates test results to project teams; recommends appropriate course of action. Provides accurate and precise estimates for assigned task duration and work effort, along with confidence level, and foreseeable dependencies. Monitors projects on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project deadlines. Has impact on IT testing by influencing decisions through advice, counsel or facilitating services to others. Acts as advisor and mentor for junior members of the team. Resolves a variety of complex issues through evaluative judgment and analytical thought. Exhibits comprehensive knowledge of several areas within IT testing and has a good understanding of the industry. Performs other duties and functions as assigned. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications:6-10 years experience in Business Analysis or Systems Analysis. Ability to effectively use complex analytical, interpretive and problem solving techniques. Requires communication and diplomacy skills to guide, influence and convince others. Ability to organize/manage multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment. Education:Bachelor’s/ University degree, Master’s degree preferred. This role is for an experienced engineer to working in the Control room to provide Shift Lead service. Key responsibilities include to:Oversee Work Breakdown Structure (WBSW execution for multiple events during a shift. Solve problems and keep project plans on track. Communicate status in Control Room checkpoint calls. Ensure accuracy and completeness of task activities in Control Room handoff calls. Job Family Group: Technology- -Job Family:Technology Quality- -Time Type:Full time- -Primary Location:Irving Texas United States Primary Location Full Time Salary Range:$114,720.00 - $172,080.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.- -Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.- -Anticipated Posting Close Date:May 11, 2026

search terms: Shift Lead+Control Room