POSITION CLOSES 5/5/2026

This position provides support to Animal Services by performing general office work.

The employee will have the responsibility of:

Greeting patrons and vendors, instructing them on visitor rules, shelter policies and programs, as well as local animal welfare information

Answering phone calls, checking voicemails, emails, and returning calls and emails

Monitoring telephone and operating multi-channel public safety radio system

Performing customer service duties related to intake, processing, documentation of animals, taking photographs for shelter records, adoption listings, and official social media or promotional platforms

Preparing and processing materials/forms and payments using shelter software

Assisting customers with adoption process

Reviewing reports, forms, transactions, and records for accuracy and completeness

Assisting with lost and found pet reports and reunification efforts

Cleaning and sanitizing the front office area and ensuring the area is neat

Completing miscellaneous tasks such as receiving deliveries, loading and unloading trucks, accepting and organizing donations, and organizing supplies for shelter

Occasionally attending events which are off site and after hours

Assisting Animal Care Specialists by cleaning and sanitizing kennels, cages, and other critical areas in and around facility

Maintaining departmental equipment, supplies, and facilities

The work environment will require the employee to:

Be exposed to waste and blood, unpleasant smells, and noisy environment

Be subjected to animal bites, vicious and/or aggressive animals, and communicable diseases from animals

Be exposed to disinfecting chemicals

As an employee with the city of Killeen some benefits are:

Health insurance from Blue Cross Blue Shield of TX

Dental and Vision insurance

Life insurance

Retirement through TMRS (Optional 4579(b) Accounts)

Paid Vacation and Sick Leave

13 paid holidays

Wellness Events & Free Gym Membership

Required Minimum Qualifications

Education and Experience:

Graduation from high school or equivalent; and,

One (1) year related experience

Any equivalent combination of education and experience

Special Requirements:

Must have a valid Texas drivers license or obtain one by date of hire

Must be able to take rabies, pre-exposure vaccination series

Ability to work a flexible schedule, to include evenings, weekends, and occasional holidays

POSITION CLOSES 5/5/2026 This position provides support to Animal Services by performing general office work. The employee will have the responsibility of: Greeting patrons and vendors, instructing them on visitor rules, shelter policies and programs, as well as local animal welfare information Answering phone calls, checking voicemails, emails, and returning calls and emails Monitoring telephone and operating multi-channel public safety radio system Performing customer service duties related to intake, processing, documentation of animals, taking photographs for shelter records, adoption listings, and official social media or promotional platforms Preparing and processing materials/forms and payments using shelter software Assisting customers with adoption process Reviewing reports, forms, transactions, and records for accuracy and completeness Assisting with lost and found pet reports and reunification efforts Cleaning and sanitizing the front office area and ensuring the area is neat Completing miscellaneous tasks such as receiving deliveries, loading and unloading trucks, accepting and organizing donations, and organizing supplies for shelter Occasionally attending events which are off site and after hours Assisting Animal Care Specialists by cleaning and sanitizing kennels, cages, and other critical areas in and around facility Maintaining departmental equipment, supplies, and facilities The

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