Assists customers with their inquiries and complaints and follows up with requests. Provides administrative support to one or more City departments. Answers phone calls, schedules appointments, assist with benefits applications, and prepares reports. Maintains office administrative records, forms, and files. Processes service work orders thru City Works System.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Oversees administrative processes, accounts receivable's/payable, leases, grant management, invoices, requisitions, work orders, etc.; maintains and distributes supplies and inventory.
• Gathers data, complies reports, and disseminates information; maintains record and documentation.
• Processes payroll for department and employees.
• Manages work orders, runs reports, verifies completion, and communicates status to management.
• Will be required to drive a City vehicle for City business use.
• Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of basic arithmetic.
• Knowledge of data processing methods and concepts.
• Knowledge of modern office procedures and methods including computers and applicable software, such as Microsoft Office, AS400, and AMR/AMI Neptune.
• Knowledge of English grammar, spelling, and punctuation.

Skills and Abilities:

• Skill in organization and time management.
• Skill in customer service delivery.
• Skill in critical thinking and problem solving.
• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Ability to build and maintain effective working relationships with others.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to maintain good planning and organizational skills.
• Ability to take and follow directions from supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Ability to perform strenuous work and routine work.
• Ability to maintain a valid Texas Driver License and a good driving record.
• Ability to project a positive and professional image of the City of Laredo.
• Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
• Ability to comply with all City of Laredo's policies and procedures.
• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.
• Ability to maintain records, analyze data, and prepare reports.
• Ability to meet schedules and deadlines of the work.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Work Environment Locations Position will require the employee to work in the following types of work environments

Never

• Confined space

Seldom

• Outdoor environment
• Street environment (near moving traffic)
• Construction site
• Vehicles
• Warehouse environment

Often

• Office or similar indoor environment

Exposures Position will require the employee to be exposed to the following environmental elements

Never

• Individuals with known violent backgrounds

Seldom

• Extreme cold (below 32 degrees)
• Extreme heat (above 100 degrees)
• Communicable diseases
• Moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals or substances
• Loud noises (85 decibels such as heavy trucks, jack hammers, construction)

Sometimes

• Individuals who are hostile or irate

Travel Position will require the employee to travel

Never:

• National travel
• International travel

Seldom:

• Regional travel

Sometimes:

• Local travel

Required Education and Experience

• High School diploma or G.E.D. equivalency
• At least three (3) year of experience in customer service, clerical, and administrative support

Required Licenses or Certifications

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable.

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.