Platform Support Engineer
San Antonio, TX
Updated: May 19
job summary: Are you a versatile, technically curious engineer ready to move beyond traditional ticket-based support We are partnering with a premier financial technology innovator seeking a dynamic Platform Support Engineer to bridge the gap between production support and software engineering. In this permanent placement role, you will diagnose complex system issues, automate workflows, improve internal tooling, and drive long-term platform reliability.
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Responsibilities:
- Investigate and resolve escalated platform, application, API, integration, database, and infrastructure issues.
- Support engineering teams by troubleshooting defects, deployment issues, environment issues, configuration problems, and production incidents.
- Analyze root causes and recommend durable fixes rather than relying only on short-term workarounds.
- Read, understand, troubleshoot, and contribute to application code across languages such as Go, C#, JavaScript, TypeScript, VB.NET, PowerShell, or similar.
- Build and maintain internal tools, scripts, utilities, and automation that reduce manual work and improve engineering efficiency.
- Support Developer Experience initiatives, including better documentation, repeatable workflows, improved local development support, CI/CD improvements, and internal engineering tooling.
- Monitor platform health, application performance, database performance, uptime, reliability, logs, and operational alerts.
- Troubleshoot APIs, partner integrations, webhooks, file processing workflows, authentication flows, and service-to-service communication.
- Build, maintain, and improve GitHub Actions CI/CD pipelines for Azure-based deployments.
- Support infrastructure-as-code workflows using Terraform or similar tools.
- Assist with Azure-hosted infrastructure, including App Services, containers, WAF, networking, serverless components, and related cloud services.
- Apply strong infrastructure fundamentals when troubleshooting issues involving DNS, URLs, IP addresses, ports, certificates, routing, firewalls, load balancing, latency, connectivity, and environment configuration.
- Perform light DBA and SQL support tasks, including query troubleshooting, indexing review, stored procedure analysis, data validation, and performance investigation.
- Support MSSQL, Azure SQL, and MySQL environments in partnership with engineering and database owners.
- Assist with data integrity, reporting queries, operational dashboards, and internal reporting needs.
- Support DevSecOps practices aligned with PCI, SOC, SOX, and other compliance requirements.
- Help modernize legacy systems, reduce operational risk, and improve platform maintainability.
- Document workflows, troubleshooting steps, environment details, database schemas, deployment processes, and operational playbooks.
- Provide technical onboarding and support for B2B partners when deeper platform or integration knowledge is required.
- Participate in on-call rotations for platform, infrastructure, application, and database-related incidents.
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"3 years of professional experience in Development Support, Site Reliability Engineering (SRE), DevOps, Production Engineering, or Software Engineering.\r\n\r\nStrong code-level troubleshooting experience with a working knowledge of at least one programming language (e.g., C#, Go, JavaScript, TypeScript, Python, or PowerShell).\r\n\r\nSolid understanding of infrastructure fundamentals, including networking, DNS, routing, firewalls, load balancing, and environment configuration.\r\n\r\nProven ability to read, write, debug, and optimize SQL queries.\r\n\r\nExperience troubleshooting production applications, API integrations, log files, and deployment workflows.\r\n\r\nComfortable navigating and supporting both Windows and Linux operating environments.\r\n\r\nExcellent communication skills with the ability to c"
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Investigate and resolve escalated platform, application, API, integration, database, and infrastructure issues. - Support engineering teams by troubleshooting defects, deployment issues, environment issues, configuration problems, and production incidents. - Analyze root causes and recommend durable fixes rather than relying only on short-term workarounds. - Read, understand, troubleshoot, and contribute to application code across languages such as Go, C#, JavaScript, Type. Script, VB.NET, PowerShell, or similar. - Build and maintain internal tools, scripts, utilities, and automation that reduce manual work and improve engineering efficiency. - Support Developer Experience initiatives, including better documentation, repeatable workflows, improved local development support, CI/ CD improvements, and internal engineering tooling. - Monitor platform health, application performance, database performance, uptime, reliability, logs, and operational alerts. - Troubleshoot APIs, partner integrations, webhooks, file processing workflows, authentication flows, and service-to-service communication. - Build, maintain, and improve GitHub Actions CI/ CD pipelines for Azure-based deployments. - Support infrastructure-as-code workflows using Terraform or similar tools. - Assist with Azure-hosted infrastructure, including App Services, containers, WAF, networking, serverless components, and related cloud services. - Apply strong infrastructure fundamentals when troubleshooting issues involving DNS, UR - Ls, IP addresses, ports, certificates, routing, firewalls, load balancing, latency, connectivity, and environment configuration. - Perform light DBA and SQL support tasks, including query troubleshooting, indexing review, stored procedure analysis, data validation, and performance investigation. - Support MSSQL, Azure SQL, and MySQL environments in partnership with engineering and database owners. - Assist with data integrity, reporting queries, operational dashboards, and internal reporting needs. - Support Dev. Sec. Ops practices aligned with PCI, SOC, SOX, and other compliance requirements. - Help modernize legacy systems, reduce operational risk, and improve platform maintainability. - Document workflows, troubleshooting steps, environment details, database schemas, deployment processes, and operational playbooks. - Provide technical onboarding and support for B 2 B partners when deeper platform or integration knowledge is required. - Participate in on-call rotations for platform, infrastructure, application, and database-related incidents. " ][ "3 years of professional experience in Development Support, Site Reliability Engineering (SRE), DevOps, Production Engineering, or Software Engineering.\r\n\r\n. Strong code-level troubleshooting experience with a working knowledge of at least one programming language (e.g., C#, Go, JavaScript, Type. Script, Python, or PowerShell).\r\n\r\n. Solid understanding of infrastructure fundamentals, including networking, DNS, routing, firewalls, load balancing, and environment configuration.\r\n\r\n. Proven ability to read, write, debug, and optimize SQL queries.\r\n\r\n. Experience troubleshooting production applications, API integrations, log files, and deployment workflows.\r\n\r\n. Comfortable navigating and supporting both Windows and Linux operating environments.\r\n\r\n. Excellent communication skills with the ability to c" ]
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