Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

All positions are on-site, located in Tyler, Texas, unless otherwise stated in the job posting.

The Systems Administrator for Audio Visual support is responsible for the implementation, support, and maintenance of end-user software and hardware technologies utilized in classrooms, offices, and meeting spaces on campus or hosted. The supported systems include those used by the administration, faculty, staff, and students. The Systems Administrator for Audio Visual support will also support specialized audio-visual equipment and may also be part of evaluating end-user technologies in the role of subject matter expert.

• Provides support to end users on a variety of issues. Identifies, researches, and resolves system problems.
  • Ensures that the service level of the agreement is up to standard and performs a variety of complicated tasks, end-user technologies, and commercial and custom applications such as email and collaboration tools, administrative applications, learning systems, identity systems, web platforms, etc.
  • Test, install, configure, and troubleshoot audiovisual equipment, computer-based hardware, printers, and software.
  • Help ensure that IT and business processes are properly executed.
  • Analyze metrics for continuous improvement and assess how key performance indicator (KPI) goals are being met.
• Identify, recommend, implement, and support audiovisual equipment, coordinate with vendors, business users, Solutions Managers, Endpoint, Service Desk, and other stakeholders.
  • Will provide technical guidance and support for campus events between TJC employees and 3^rd party technical support vendors.
  • Create proper knowledge base documentation, diagrams, and other detailed instructions to help employees and staff make the best use of the technologies.
  • Function as a subject matter expert on multiple end-user technologies and applications.
  • Coordinate troubleshooting and support efforts.
• Keep up to date with each area’s technical processes by attending user meetings and spending time with different faculty and staff.
• Keep up to date with multiple technologies utilized on campus by attending meetings and specialized training. Keep abreast of the latest technological advancements by (a) studying technical journals, (b) attending seminars on and off campus, (c) learning and sharing knowledge with peers, and (d) using all other resources of learning possible.

Collaboration/Teamwork, Communication (Oral and Written), Interpersonal Skills, Leadership, Multi-tasking, Organizational Skills, Problem-solving, Time Management, Adaptability, Confidentiality and Discretion in Handling Sensitive Departmental Information, and Professionalism in an Education Setting.

Required Education
Associate’s degree

Required Experience
Two years of related experience

Required Credentials/Licensures

• IT related certifications (i.e., CompTIA A /Network, MTA, AWS, Microsoft Fundamentals) preferred.
• Audio-Visual related certification(s) (i.e., CAVT, CTS, CAVP, CVE, PAVT, DSE) preferred.
• Candidate must be willing to pursue additional Technology certifications post-employment as mandated by management.

• Analyze and design end-user technologies and audio-visual systems.
• Install, upgrade, and configure vendor software and hardware.
• Test and support multiple end-user technologies and applications.
• Troubleshoot hardware and application connectivity across networks and firewalls.
• Answer and resolve hardware and application questions and problems.
• Provide technical guidance and support to end-users.
• Assist end-users in developing product solutions.
• Work in a team environment.
• Communicate well orally and in writing.

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

This is a security-sensitive position. Candidates will be subject to a criminal background check.